Alternative printer platformsīrother Print&Scan and HP Driver Updates Scanner are comparable applications that work with printers and scanners. You are able to uninstall the HP utility from your PC.
The app is not available to install on Apple Mac computers and laptops.
The HP Doctor download is free to use on Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, and Windows 11 32 bit and 64 bit operating systems. You will need to agree to the terms before using the HP Software.
You may be asked to allow the software to make changes to your PC. You can turn on the printer that you want to use before the HP Print and Scan Doctor installation. How do I download HP Print and Scan Doctor? If you do not see your printer, then you can click on ‘My product is not listed’. You can choose your preferred printer by tapping on the selection. Multiple printers can be shown on the ‘Choose Your Product’ page. The Doctor will begin searching for your HP after you click ‘Start’. Your printer and PC can connect through a USB cable or wireless network connection. You can follow the instructions and then click on ‘Retry’.
There will be a detailed description at the bottom of the user interface that tells you how to resolve the problem. If there is an error detected, then the HP Print and Scan Doctor will tell you which part of the process is causing the issue by marking the step in red with an ‘X’. You can perform a test scan to make sure that the devices are connected. Additionally, HP Doctor checks that the ‘Windows WIA Scan’, ‘HP Twain Scan’, ‘Registry’, and ‘HP Scan’ are functioning properly. There are similar stages examined for the scanner. If the printer does not display any disruptions, then you can print a test page to verify that the connection works. The system scans the ‘Recommended Updates’, ‘Print Spooler’, ‘Driver Check’, ‘Device Status’, ‘Device Manager’, ‘Device Online’, ‘Print Queue’, ‘Port Match’, and ‘Device Conflicts’ for the printer. A green checkmark will be next to the conditions that are okay, and a red ‘X’ will be beside the steps that triggered an error. There will be a list of points that the app will check. The application first examines the printer and then the scanner to fix issues. Use the control panel menu to type an IP address that is valid for use on your local area network.The diagnostic tool searches for connected products, communicates with the selected device, identifies issues, and fixes problems. Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Objects such as refrigerators or metal bookcases can interfere with wireless signals.Ĭheck for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. You can also configure the software to allow HP downloads and installations.Ĭheck for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router).
Accept or allow any firewall messages that display during the printer software download and installation. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.Ĭheck your firewall software: Your firewall software might prevent the printer from accessing the computer.
Make sure the 2.4 GHz router band is turned on and broadcasting. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.Ĭheck the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Follow the on-screen instructions to connect the printer to the network. Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Wireless signals are weaker at greater distances between the printer and the router. Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Open the Wireless network menu to make sure the printer is connected to the same network as your computer. Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.Ĭonfirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady.
Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues.